Frequently Asked Questions

Check in Dates of May 15th – October 15th, we withhold a strict 10 (day) day cancellation policy. If cancel within the 10 day window, deposit will be lost. If cancel within 72 hours, total reservation cost will be charged.

Check in Dates of October 16th – May 14th, we withhold a strict 3 (three) day cancellation policy.

The remaining balance due will be charged to the credit card on file 3-7 days before your arrival date.

Breakfast is not included. If you can not travel due to COVID19 exposure or positive tests, we will offer to move your reservation to any other date at no charge based on availability.

If you reserved a room with your Advance Purchase Rate or Black Friday Promotional discounted rates, those reservations are non-refundable and non-cancellable.

For any reservation cancellation, we must receive 14-days notice prior to your confirmed arrival date in order to receive your deposit back less a $25 cancellation fee. If any cancellation is made within 14 days of your stay, regardless of the reason, your deposit will be non-refundable (though you are always welcome to send a friend or family member in your place).

For group room blocks of four rooms or more, we must receive 30-days notice prior to your confirmed arrival date in order to receive your deposit back less a $25 cancellation fee. If any cancellation is made within 30 days of your stay, regardless of the reason, your deposit will be non-refundable.

Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned. We will charge your credit card within 7 days after we have confirmed your reservation. The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.