Frequently Asked Questions
The Basics
Our property is located at 463 Point Au Roche Rd, Plattsburgh NY 12901.
Check-in begins at 4:00 pm. Checkout time is at 11:00 am.
There is no shortage of activities and things to do in Plattsburgh! We put together a guide with our favorite activities for your enjoyment (some of which are seasonal).
We most certainly do allow dogs! There’s a maximum of 2 allowed per room, at an additional pet fee of $50 per stay, per dog ($100 for whole house rentals). While we love our pets, not all of our guests feel the same way. For this reason, pets are never permitted in interior public spaces. Pets must never be left in guest rooms alone, they are permitted only in our exterior common areas, and only while on a leash.
Bookings
Reservations by telephone are taken between 8:00 am and 10:00 pm Eastern Time, and online anytime by clicking on the “Book Now” link.
For check-in dates of May 15th – October 15th, we require a minimum of 10-days’ notice to allow for any refunds.
For check-in dates of October 16th – May 14th, we require a minimum of 3-days’ notice to allow for any refunds.
For any reservation cancellation, we must receive the minimum notice as stipulated above prior to your confirmed arrival date in order to receive your deposit back less a $25 cancellation fee. If any cancellation is requested with less notice, regardless of the reason, your deposit will be non-refundable (though you are always welcome to send a friend or family member in your place).
For group room blocks of four rooms or more, we must receive 30-days notice prior to your confirmed arrival date in order to receive your deposit back less a $25 cancellation fee. If any cancellation is made within 30 days of your stay, regardless of the reason, your deposit will be non-refundable.
If you reserved a room with your Advance Purchase Rate or Black Friday Promotional discounted rates, those reservations are non-refundable and non-cancellable.
Your reservation is guaranteed until the day of arrival. After that time, it will no longer be guaranteed, and the room may be reassigned. The hotel has the right to cancel your reservation if we do not receive the Pre-Payment Deposit. We will send you a cancellation confirmation via email immediately after cancelling your booking.
During Your Stay
Yes! The Point au Roche Lodge is delighted to offer free high-speed WiFi, and you will receive information about logging in at check-in.
